Open Settings in THE MACHINE and use RESTORE PURCHASE. If the issue continues, include the app version/build and the RESTORE SUPPORT diagnostic shown beneath the restore control when contacting themachinesupport@icloud.com.
Contact themachinesupport@icloud.com and include the Series/Puzzle, device model, orientation, and the shortest sequence that reproduces the problem.
RESET GAME DATA removes local game progress and preferences. It does not erase App Store ownership. After a reset or reinstall, use RESTORE PURCHASE to ask the App Store to verify the full-game entitlement again.